Frequently Asked Questions
We usually send by DHL, FedEx, UPS, TNT etc. express. We will choose according to the current cost-effectiveness and timeliness. Special requirement, please contact our sales.
Yes. We offer 6 months warranty for most of our products and 3 months warranty for some products. The warranty period is shown on the product pages.
If it is sent from warehouse USA or other local warehouse, it will be sent within 1~2 working days and another 1~3 days to arrive.
If the product is sent from warehouse shenzhen, china, it will be usually sent within 2-3 working days and another 4-6 days to arrive in North America and Southeast Asia, 6-8 days to arrive in other regions.
If there is special situation for the products, we will inform you when you make orders.
If the product list indicated "sold out", you need to confirm to our service support by online chat or email: firstname.lastname@example.org, to check if they are in stock;
If the product list does not indicate "sold out", they are in stock.
We usually send with neutral packing. Small pieces use carton, large pieces may use wooden boxes.
Yes, we support your door-to-door pickup. And shipping document is needed. You can contact our service support by email@example.com or whatsapp: +8619183979361.
We provide global logistics services, in addition to Brazil, Russia, India, Myanmar. If you did not get shipping information during the check-out, please contact our service support by firstname.lastname@example.org or whatsapp: +8619183979361. We will check again with your country.