Warranty Policy

SINOCMP is committed to providing the parts with exceptional quality and customer satisfaction. We offer a comprehensive warranty coverage for our products, guaranteeing their performance and reliability. If you need any after-sales assistance, please contact us at service@sinocmp.com. We strive to ensure a smooth and satisfactory after-sales experience for our valued customers. Please refer to our detailed Warranty Policy page for more information on specific terms and conditions.

We provide a 30 Days Return Service Upon Receival for all products. It is divided into two types as follows:
1. Customer's Reason: Customer is responsible for the shipping fee (excluding special policies from third-party platforms).
2. Our Reason (Logistics, Quality, etc.): Free Return for Exchange/Refund.

Product Categories
Warranty Details
No Warranty
Genuine Parts/Genuine Second Hand Parts
Genuine Refurbished Parts/Wiring Harness
Blower Motor/Throttle Cable/Oil Level Gauge
Lamp/Glow Plug/Fuse Block/Cap
Engine Assembly/Engine Parts
Hydrualic Parts/Swing Motor/Travel Motor

After the 30-day refund period, there is no warranty provided. However, we can offer paid assistance for after-sales support.

1 Year

Exclude the above Parts without Warranty

We provide a one-year warranty divided into two stages:

1. Within the first six months, we offer free warranty for quality issues not caused by human factors. However, after-sales problems caused by human factors will incur a fee for warranty service.

2. After the initial six months, customers are responsible for the shipping and handling fees associated with any after-sales services. The exact costs will be communicated by our customer service representatives based on the specific details of each order.

Warranty Policy Procedures

Step 1: Please contact us via email/online chat/WhatsApp/social media official platform. Kindly provide the following details: product photos/videos (including packaging photos for returns), details of the issue, VIN (if applicable), error codes, etc. Additionally, please send us the purchase receipt and information regarding the platform from which you made the purchase.
Step 2: Our after-sales customer service team will assess the complaint within the designated after-sales timeframe and determine if any fees are applicable. They will also contact the relevant development or procurement personnel to provide after-sales recommendations, such as sending replacement parts, arranging for return and resend, or directly resending the product.
Step 3: Contact customers to provide after-sales solutions, and negotiate solutions;
Step 4: We will arrange for product returning, resending or refund, and then end after-sales service;

Contact Us Information

E-mail: service@sinocmp.com
WhatsApp: +852 6263 4220
Tel.: +1 (334) 610-2017